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Orders and Shipping

Except in rather particular cases we always ship USPS Priority Mail; packages seem to survive better, we can track them, and it’s better to insurance.  We rarely ship without insurance and I’m sure you understand.  Basic shipping cost for us to send instruments is, of late, 20$US.  More when sending internationally.  You can certainly pick up personally.  The price also increases for large items and for large packages of multiple items – please do contact us to inquire.  Sales made WITHIN Connecticut are subject to the addition of a 6.35% sales tax.

Other than USPS, we also utilize UPS and sometimes DHL.  All these choices, including personal pick up, are all we do… No fly-by-night carrier or shady dude with a box truck.  Please do not ask.

Currently we are using PayPal for online purchases; you see the “buttons” for each item.  We can take standard credit cards over the ‘phone if you prefer.  We are a small shop and typically ship once a week on Thursday or Friday.  We try to accommodate rush orders but please be patient with us; if you do not speak directly with someone on the ‘phone, we may be away from the workshop for the weekend or holiday.  But we’ll get right back to you when we get back.

Regarding rosewood and African blackwood for international sales – we are no longer offering these woods for export.  US sales only.  Mopane and Granadillo will be the alternative export woods: Please inquire.  Here is a news story about why.

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