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Orders and Shipping

Except in rather particular cases we always ship USPS Priority Mail; packages seem to survive better, we can track them, and it’s better to insurance.  We rarely ship without insurance and I’m sure you understand.  Basic shipping cost for us to send instruments is, of late, 20$US.  Shipping is more when sending internationally, so expect a quote for the shipping cost over the initial 20$US.  You can certainly pick up personally.  The price also increases for large items and for large packages of multiple items – please do contact us to inquire.  Sales made WITHIN Connecticut are subject to the addition of a 6.35% sales tax.

Other than USPS, we also utilize UPS and sometimes DHL.  All these choices, including personal pick up, are all we do… No fly-by-night carrier or shady dude with a box truck.  Please do not ask.

Our Japanese customers – 日本にお住まいの場合は、ケルトフルートショップの優れた友人から注文する方が簡単かもしれません。 ただし、ご希望であれば、直接お客様に発送いたします。

 

Currently we are using PayPal for online purchases; you see the “buttons” for each item.  We can take standard credit cards over the ‘phone if you prefer.  We are a small shop and typically ship once a week on Thursday or Friday.  We try to accommodate rush orders but please be patient with us; if you do not speak directly with someone on the ‘phone, we may be away from the workshop for the weekend or holiday.  But we’ll get right back to you when we get back.

Regarding rosewood and African blackwood for international sales – we can now resume sending instruments made of these woods, but we are still under some restrictions as to how much can be shipped in any one package; a single or even a few instruments of these two woods is not a problem, but large quantities may need to be broken down into several packages. are no longer offering these woods for export.    Mopane, Katalox, and Granadillo are excellent alternatives with no such concerns: Please inquire.  Here is a news story about what started it in 2017.